Thursday, October 12, 2017

Selling on Etsy ✽ Mailing your Orders

When you get an order and go to package it up, there is more to think about than the cheapest way to mail and how to get it sent, though those are important. It's also a good idea to think of presentation, professionalism, and going above and beyond for your customer!

Some ways to do this are...
-Carefully packaging your items so that they arrive in good condition. Nothing is more disappointing when buying online than receiving your order broken or incorrect.
-Including the packing slip you can print from Etsy with your shipping label. This allows the customer to be sure of what they ordered if a mistake is made, and makes you seem a little more confident as a seller.
-Printing your shipping label from Etsy's site. Not just to save money, but also to continue to brand yourself as an Etsy Seller when they receive their order!
-Include coupons as a "thank you" for their purchase... and to hopefully get them to come back ;). I created some coupons that match my social media setup for shop graphics, to create a cohesive "branding".
-Take the time to add a handwritten thank you note for their purchase. This is a good place to ask for a review, nicely and as a favor, not a demand (I hate when people demand good reviews, haha), and to let them know you would be happy to help them again :)!
-For special orders (like #30, #50, #100, etc) or for orders of larger dollar amounts then usual, or whenever you might want to just give your customer an extra day brightener, a free sample of one of your smaller items is always fun to receive!

What ways do you use to make your packaging stand out? What was the most uniquely special package you have received from a small seller :)?

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